Apple Warranty Service
We are an Apple Premium Service Provider
In September 8, 2018 Apple named aa|mac a Premium Service Provider for the 7th year running.
Premium Service Provider locations have demonstrated a commitment to premium service and technical excellence, surpassing the Quality of Service of a standard Apple Authorized Service Provider.
Service options and turnaround time
Most Apple computers or devices under warranty can be repaired in-house at aa |mac. Our Apple Certified Technicians will diagnose your Apple device and provide you with a different service options, including flat-rate repairs and emergency (rushed) service.
As an authorised Apple Service Provider, aa |mac is obligated to order service parts from Apple on a per-incident basis.
Parts are ordered the same day our Technicians diagnose the computer and shipped overnight. In rare occasions shipments get delayed and that may affect your repair’s turnaround time.
Ask our technicians about our Service Loaner Program if you need to have a working computer while you wait for your repair work to be completed.
In-House warranty service
As an Apple Authorised Service Provider, we accept the Apple Limited One Year Warranty, as well as the AppleCare extended warranty and AppleCare+.
The Apple Limited Warranty will cover your Apple computer against defects in materials and workmanship, when used normally for a period of one year, from the date of original retail purchase by the end-user.
The AppleCare Extended Warranty adds two more years of coverage on top of the Apple Limited Warranty, for a total of three years of warranty.
Neither the Apple Limited Warranty, or the AppleCare Extended Warranty, cover damage caused as a consequence of an accident – such as liquid spills – misuse or abuse of the computer.
Emergency Service is not covered by these warranties.
Check Warranty Coverage
You can check if your computer is currently under either the standard Apple Warranty or extended AppleCare warranty by entering the serial number of the device you want to have serviced this page:
About unauthorized repairs
Having your Apple device serviced by someone who is not an Apple Authorized Service Provider, not only voids your warranty, it will also prevent Apple or an Apple Authorised Service Provider from servicing your device regardless of warranty status.
Apple Service Providers, such as aa |mac are contractually obligated to, refuse service to any device that has been opened and/or serviced by a non-authorised service provider.
Backup your data
Please note that no warranty work includes data recovery or data transfer. The replacement unit will come factory-reset, with no account created and no user data.
Make sure you have your iPad, iPod or iPhone data backed on your computer or on iCloud, you can then restore your information back onto the replacement device.