Terms & Conditions2018-07-12T07:18:10+00:00

Terms & Conditions

aa|mac Limited Terms and Conditions

aa|mac Ltd endeavours to provide all our customers with the highest level of service. These “Terms and Conditions” will apply to and govern all Contracts under which “aa|mac Ltd”, its affiliates, subsidiaries, agents or contractors acting on its behalf, agree to supply goods and services, and shall prevail over any terms and conditions of the client, whether referred to in the client’s order, or in correspondence and elsewhere, or implied by trade custom practice or course of dealing. Any purported provisions to the contrary are hereby excluded or extinguished. No variation of these terms and conditions shall be effective unless previously agreed in writing.

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All prices are exclusive of VAT (20%) unless otherwise stated. Prices and promotional offers are subject to change without notice. All products (inc. Special offers, upgrades, and promotions) are subject to availability and we do not guarantee to fulfil orders at the prices stated.

All New Apple Computers are covered by a 1 year return to base warranty supported by all Apple Authorised Service Providers. No Warranties on Software Installations & Training. Warranty is deemed void if damaged or modified in any way by any third party (outside of standard upgrade policies) within this period. Goods are not supplied on a trial basis. All Apple parts are covered by a 90 day warranty unless covered by Apple Care Protection Plan or Apple 1st Year warranty and may be new or fully refurbished at the discretion of Apple Inc.

All opened Software Packages cannot be returned due to the Manufacturers Software License & Agreement. It is the client’s responsibility to comply with the terms of use, distribution, duplication and other requirements whether public or private in origin applicable applied to any software used on their equipment. In the case of software that is available as “freeware”, “shareware” or otherwise supplied from the public domain, such software is supplied to the client on an “as is” basis. aa|mac Ltd makes no warranty as to fitness for purpose, performance or as to freedom from embedded malicious software. It is the client’s responsibility to ensure that all applicable civil liberty legislation and personal privacy safeguards are complied with when using software supplied by aa|mac Ltd, both in UK and EU law, and those included in any telecoms service contracts entered into by the Client.

It is the client’s responsibility to ensure that the effectiveness of any software and hardware supplied by aa|mac Ltd is maintained, by acquisition from the original developer of such database files, firmware, programme patches or other revisions, as may become available from time to time.

It is the client’s responsibility to ensure that prior to aa|mac Ltd starting work on its computer system or other equipment, that all critical data has been backed up, and that appropriate recovery procedures are in place, prior to our acceptance of hardware for repair. We may at your request, attempt data recovery at a further cost. Success cannot be guaranteed. Although all effort is made to prevent loss of data, aa|mac Ltd. can accept no liability for loss or corruption of data stored on machines being repaired.

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Completion dates for repairs are estimated and are typically between 2 – 7 working days and depend on the availability of parts. Items to be shipped to Apple directly are likely to exceed this time frame. While we make every effort to meet these timescales, we cannot be held responsible for delay, however caused. Please ensure that all your equipment (including power cables) is listed on the Receipt, We can only be responsible for the return of those items listed. Unpaid Repairs or Purchased goods will be stored for three months after the customer has been notified of completion. Then, if, after several attempts, aa|mac is unable to contact the customer, these goods may be disposed of and any disposal proceeds will belong to aa|mac Limited.

Master Card and Visa Credit Cards are accepted, but incur a surcharge of 2% and Commercial Cards a surcharge of 3.75%. Maestro/Switch and Visa Debit Cards are cleared immediately and incur no surcharges. We reserve the right to deliver only to the cardholder’s billing address, or other verified addresses acceptable to both the card issuer and aa|mac For further information on how we use your data please refer to our privacy and cookies policy

Business Cheques are acceptable via prior agreement only for regular clients, but will need to be cleared before the goods are to be shipped. This takes 5 working days from when we receive the cheque. You may also transfer funds directly into our bank account, in which case goods can be shipped straight away.

Strictly by immediate payment unless by prior agreement or active account. Unless otherwise expressly stipulated by aa|mac Ltd, credit account invoices are due and payable in full 30 days after the invoice date. If an invoice becomes overdue, we reserve the right to charge interest on overdue amounts at 3% above the base lending rate of Barclays Bank Plc, from the time the amount becomes overdue, until the invoice is paid in full. If aa|mac Ltd should need to engage a debt recovery or legal firm you will incur additional charges as per the Late Payments Commercial Debts (Interest) Act 1998. Services may also be suspended at any time and without notice should your account remains outstanding in excess of 45 days.

No property or title to goods shall pass from the Company to the Customer until the full amount of the value of the goods has been credited to the Company’s bank account, however, the customer is responsible for the goods from the time of delivery and liability to insure the goods then rests with the customer. Until such final payments have been received, the client shall store the goods in such a way as to show that they are the property of aa|mac Ltd. Unpaid Repairs or Purchased goods will be stored for three months after the customer has been notified of completion. Then, if, after several attempts, aa|mac is unable to contact the customer, these goods may be disposed of and any disposal proceeds will belong to aa|mac Limited. All 3rd parts, replacement parts are covered by a 90 day warranty unless stated otherwise. All Apple parts are covered by a 90 day warranty unless covered by the AppleCare Protection Plan or Apple 1st Year warranty and may be new or fully refurbished at the discretion of Apple Inc. aa|mac Limited is an Apple Authorised Service Provider.

We will always try to let you know if an item is out of stock when you place your order. If, however, you order new release items, we shall hold the order until all items are in stock, unless you agree to pay a shipping charge per item sent. All prices quoted are exclusive of carriage unless otherwise stated. All shipments in transit from aa|mac Ltd are covered by carrier’s insurance. The Customer’s signature may be required at time of receipt and goods cannot be left without such signature. Claims for non-delivery, missing items or damage to goods in transit must be made within 3 working days of expected delivery. Claims will not be accepted after this time. Acceptable orders which have been placed and credit cleared by 3:00 p.m. Weekdays will be dispatched that day for expected delivery in the Mainland UK during the next working day, (barring system failures, etc. Some areas of the U.K. are excluded). The dates for delivery of goods, materials or execution of activities mentioned in any quotation or acknowledgement of orders are approximate only and aa|mac Ltd. can accept no liability for performance or late delivery of goods supplied. In any event, liability shall not be greater than the value of the goods supplied. Delivery may be made in whole or in part at the option of aa|mac Ltd, and where delivered by instalments shall be invoiced separately and seen as separate contracts. If, in the case of the contract or any order involving more than one delivery, default is made in payment on the due date, aa|mac Ltd shall have the right to suspend any further deliveries or activities pending payment, or to terminate the contract in its entirety.

The Company reserves the right to not accept any order submitted. The Company reserves the right not to accept cancellation of orders or the return of unwanted goods, however, at the Company’s discretion, it may be prepared to accept cancellations or returns subject to the payment of a restocking fee of 20% (minimum amount £25) and that the returned items are in a fully marketable condition. Cancellations must be made in writing after having called us, in advance, to obtain a “Cancellation Number”.

Copyright of all material originated by aa|mac Ltd, either in the form of pre-contract documentation or as text, images, research papers or electronically stored code for the manipulation, transmission and presentation of information, remains vested in aa|mac Ltd. By separate negotiation and upon payment in full, copyright may be assigned or licensed to the client. We are not responsible for typographical errors in any of our literature.

aa|mac Ltd shall under no circumstances be liable for any loss, damage, expense or injury of any kind. Whether direct, consequential or otherwise, arising in connection with the execution of a contract or the use or failure of the goods supplied or any defect in them, or from any other cause whether or not due to the acts or omissions of aa|mac Ltd, its staff, contractors, or its agents, in excess of the contract invoice value.

Certain products have minimum system or configuration requirements. We suggest if you are unsure of what these are, that you contact us, or the manufacturer, prior to purchase, since we do not take back, for refund or exchange, any opened items that are suitable for the purpose intended. Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are.
Risk in the goods or material passes upon delivery to the client’s premises. Where material is transmitted electronically, risk will be deemed to have passed to the client, upon the moment of transmission – not of receipt. The client will indemnify AA Mac Ltd, its staff, contractors and agents for any loss or damage suffered or incurred as a result of failure to obtain any necessary license or consent to enter any premises, or premises being unsafe or unsuitable, or any failure of the client to comply with any conditions imposed by any other party.

aa|mac Ltd shall not be liable to the client for any loss or damage which may be suffered by the client as a result of the delivery of goods, materials or the execution of a contract being delayed prevented hindered or made uneconomic by reason or circumstances or events beyond aa|mac Ltd’s control including, but not limited to: (a) Act of God, or riot, strike, lock-out, trade dispute, labour disturbance, restriction or ban on overtime, accident, fire, flood or storm difficulty or increased expense or; (b) Failure by the client to give adequate instructions or supply the necessary information in due time or (c) Failure by any third-party to carry out their part of the work or otherwise perform their obligations when required.

All claims in respect of material, goods or non-execution of the Contract must be made in writing and received by aa|mac Ltd no later than fourteen (14) days of the date of delivery to the client, the client’s premises or the Client’s vehicle, or in the case of electronic transmission, from the date of transmission.

Any waiver by aa|mac  Ltd of any breach of any term of these Terms and Conditions shall be valid only if given in writing.

aa|mac Ltd and the client believe that these Terms and Conditions are reasonable. If any provision shall be held to be contrary to applicable law, such provision shall be severed from the remainder, and the remainder shall continue in full force and effect.

Any notice hereunder shall be deemed to have been duly given if sent pre-paid first class post, fax or e-mail to the party concerned at the address specified.

All contracts to which these Terms and Conditions apply shall be governed and construed in accordance with the laws of England and Wales, and the parties hereby submit to the jurisdiction of the courts of England and Wales.

If you have any other questions about aa|mac Terms and Conditions, please feel free to contact us by:

  • calling our Customer Service Team on 020 3189 2131

  • Writing to us at 110 Stafford Rd, Wallington, SM6 9AY, or

  • submitting an electronic contact form via our contact us page