Warranties2018-10-16T13:41:04+00:00

REPAIRS

Apple Warranty

aa|mac is an Apple Premium Service Provider.

All of all our engineers are fully Apple Certified, so you know that your Mac is in safe hands.

If your Apple machine is under warranty:

– Call to arrange to bring your Mac in to us, or simply drop in – No appointment necessary

– Diagnosed within 48 hours, during weekdays

– Average Repair Time 3 – 5 working days (subject to part availability)

– Hard Drive back up available (extra charges apply)

Your Apple product comes with a 1 year manufacturers warranty.

An AppleCare Protection Plan can extend the warranty by a further 2 years – as long as it is purchased within the 1st year of purchase – giving you a total of 3 years cover. These warranties cover hardware and labour only.

Physical damage is not covered, nor is any data – please ensure your data is backed up at all times.

REPAIRS

Out of Warranty

If your Apple Mac is not under warranty, we can still help…

Whether you have a hardware or software problem, We will:

– Diagnosed within 48 hours during week days

– Contact you to discuss your repair options

– Order parts once you authorise the repair and text updates with be sent

– Parts fitted within 1 – 2 days, once they’ve are received

There is a £54 Diagnosis Fee payable on all out of warranty repairs when booking the unit in with us. On completion you will receive a 50% refund on your final invoice if this includes a labour fee

Our Opening Times

  • Monday 9am–5:30pm
  • Tuesday 9am–5:30pm
  • Wednesday 9am–5:30pm
  • Thursday 9am–5:30pm
  • Friday 9am–5:30pm
  • Saturday 9:30am–1pm
  • Sunday Closed

Charges & Fees for services not covered by Apple warranties

Data Transfer

££89 + VAT (£10680)

Data Recovery

££175 + VAT (£210)
  • A Diagnoses Fee of £24 + VAT (£28.80) is applicable if unsuccessful
  • Collection & Delivery Fee

£30 + VAT (Local) or £40 + VAT (within M25)

*These are the combined prices for both collection & Delivery. If you require just one, then the price is halved

**NOTE**

Apple are not responsible for any software or content on your machine.

In the event of hard disk problems, data recovery is not guaranteed but we will do our best to retrieve your data for a set charge.

Charges & Fees

Workshop charges

£89 + VAT (£10680)(Fixed Rate)

On-Site Charges

£89 + VAT (£10680)Per hour
  • Locally

On-Site Charges

£99 + VAT (£11880)Per hour
  • Other areas

Walk-in Consultation Fees

Walk-in Consultation Fees

£24 + VAT (£2880)for 15 minutes

Walk-in Consultation Fees

£45 + VAT (£54)for 30 minutes

**NOTE**

Apple are not responsible for any software or content on your machine.

In the event of hard disk problems, data recovery is not guaranteed but we will do our best to retrieve your data for a set charge.