Do you have a question about repairs? 

aa|mac is an Apple Authorised Service Provider that can assist with iPad issues and replacements, both in and out of warranty.

iPad issues that are covered by an Apple warranty are serviced for you free of charge. Please note that not all issues (such as issues with software, configuration or user damage) are covered under the Apple warranty. In such cases, you may be charged a fee. For information on what is covered under Apple’s warranty. Please see the warranty information, or contact us today.

Contact us if you would like to discuss the iPad replacement process, or feel free to come in and see us…

Please see this support article on how to clean your iPad: https://support.apple.com/en-us/HT204172